How much will the plushies cost after the campaign ends and they are in your shop?
$48 each
Last updated: February 27, 2024 09:07
Will there be a tracking number for my shippment?
Absolutely!
Last updated: February 27, 2024 09:07
Refund / Returns
once the campaign ends, funds are collected and used to fund the production of the plushies. Refunds and not offered or accepted, and returns are also not accepted. In the event that I send a wrong item or there is damage to the product, upon providing me with evidence I will offer a replacement product.
Last updated: March 27, 2024 10:41
Where will these plushies be sold at after production?
On my website: tokyogirldesigns.com
Last updated: May 21, 2024 15:05
Will I get a tracking number with my order?
Yes! Tracking numbers will be available to all backers when their rewards ship and you will find them on your account under your pledges!
Last updated: May 21, 2024 15:07
Can I get a refund?
Once the campaign ends, the funds collected are used to produce the products that the campaign was ran for. Refunds will not be issued, but if there is an issue with the products you receive from me, I will be happy to address it and make it right.
Last updated: May 21, 2024 15:08
What if my package gets lost in transit?
You will need to contact USPS (if you are in the United States) or your local shipping carrier to assist in finding your package. Once the package is shipped, I have no control over it. Shipments will come with insurance. If your package is returned to me because you input your address incorrectly, you will need to pay for shipping again to have it sent to you.
Last updated: May 21, 2024 15:11
Will there be a part 2 of these Kawaii Dragon Plushies?
At this time, I do plan to run another campaign in the future to have more plushies made for this collection, but I do not know when I will be making it happen.
Last updated: May 21, 2024 15:12
Will I get my rewards in time for Christmas?
That is the plan, but delays can happen in production so I am unable to make a promise that they will be shipped before Christmas.
Last updated: May 21, 2024 15:13
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.